Privacy Policy
Who We Are
Moksha trading as Mokshatrim is a sole trader business owned and operated by Alison Barlow and based in Beeston, Nottingham, United Kingdom.
At Mokshatrim we are committed to protecting your privacy and your personal data.
The General Data Protection Regulation (GDPR) defines “personal data” as:
“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
You can visit our website at any time without providing any personal information.
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information.
You can contact us at: Email: info@mokshatrim.co.uk
What Information We Collect
We may collect personal information when you:
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Place an order through our website or eBay shop.
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Create an account on our website.
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Subscribe to our newsletter.
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Contact us with a query.
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Leave a product review.
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Enter a competition or promotion.
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Provide feedback or testimonials.
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Voluntarily share photographs of your completed projects.
The information collected may include:
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Name.
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Postal address.
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Email address.
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Telephone number.
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Order information.
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Payment information (processed securely by third-party providers).
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Communications with us.
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Product reviews and feedback.
How We Use Your Information
We use your information to:
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Process and despatch orders.
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Provide customer support.
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Respond to enquiries.
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Send newsletters and marketing emails where you have chosen to receive them.
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Improve our products and services.
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Administer competitions, promotions and surveys.
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Comply with legal, accounting and tax requirements.
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Prevent fraud and maintain the security of our website.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained within our emails.
Reviews, Testimonials and Customer Photographs
Product reviews may be displayed on our website and feedback platforms.
If you provide photographs, testimonials or examples of your work, we will only use them with your permission.
Payment Processing
Payments are processed securely by trusted third-party providers, including:
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PayPal.
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Wix Payments (for credit card payments, Apple Pay and Google Pay).
Payment card details are not stored or processed on our own servers.
Website Services and Third Parties
We work with a number of trusted third-party service providers to help us operate our business.
These include:
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Wix (website hosting and email marketing).
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Mailchimp (historic newsletter administration).
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Royal Mail (delivery services).
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ShipStation (shipping management).
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QuickBooks (accounting and bookkeeping).
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PayPal and Wix Payments (payment processing).
These providers only receive the information necessary to perform their services and are expected to safeguard your information appropriately.
We do not sell or trade your personal information.
Analytics and Cookies
Our website uses cookies and similar technologies to improve your experience and understand how visitors use our website.
We may use services including:
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Google Analytics.
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Google Search Console.
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Meta Pixel.
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Pinterest Tag.
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Hotjar.
Cookie preferences can be managed through the cookie settings provided on our website.
Disabling cookies may affect some features of the website.
International Visitors
Mokshatrim sells to customers in a number of countries and may hold information relating to customers and newsletter subscribers outside the United Kingdom.
We are committed to handling personal information in accordance with applicable data protection laws.
How Long We Keep Information
We retain personal information for as long as necessary to:
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Fulfil orders.
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Provide customer support.
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Meet legal, accounting and tax obligations.
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Resolve disputes and maintain business records.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
You have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of your information where appropriate.
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Object to certain types of processing.
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Withdraw consent to marketing communications.
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Lodge a complaint with the Information Commissioner's Office (ICO).
Requests can be made by contacting: info@mokshatrim.co.uk
Data Protection Complaints
If you have any concerns about how Mokshatrim uses your personal information, please contact us at: info@mokshatrim.co.uk
We will acknowledge your complaint within 30 days and investigate it without undue delay. We will inform you of the outcome and any actions taken.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Further information about making a complaint can be found at: https://ico.org.uk/make-a-complaint/
Third-Party Websites
Our website may contain links to external websites. These websites have their own privacy policies and we are not responsible for their content or privacy practices.
Children's Privacy
This website is intended for adults and is not directed at children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Last updated: June 2026.