Delivery
Updated 29 June 2026
The information below relates primarily to UK deliveries.
Mokshatrim also ships internationally to selected destinations.
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Please see our Terms and Conditions for further details.
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1. Delivery Services
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We aim to keep our shipping charges as low as possible whilst ensuring that appropriate compensation cover is provided for your order.
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Most UK orders are sent using Royal Mail First Class.
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Orders above certain values may be upgraded to a signed-for or fully tracked service at our discretion to ensure adequate compensation cover.
Where possible, the service selected by the customer will be used.
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Available services may include:
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Royal Mail First Class
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Royal Mail First Class Signed For
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Royal Mail Special Delivery Guaranteed by 1pm
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Royal Mail International Standard
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Royal Mail International Tracked
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Royal Mail International Tracked and Signed
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Items will be despatched to the delivery address provided at checkout.
We cannot accept responsibility for delays or losses resulting from an incorrect address being supplied by the customer.
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2. Dispatch Times
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We endeavour to despatch orders as quickly as possible.
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Orders placed before approximately 12 noon, Monday to Friday, are often despatched on the same working day, although this cannot be guaranteed.
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Orders placed after 12 noon will normally be despatched on the next working day.
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Orders are not usually despatched on Saturdays, Sundays or public holidays.
3. Delivery Times (UK)
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Standard UK delivery times are typically 1–2 working days from despatch.
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Please note that delivery times quoted by Royal Mail are estimates rather than guarantees, unless a guaranteed service such as Special Delivery has been selected.
Occasionally, deliveries may take longer than expected due to factors outside our control including:
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seasonal demand
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severe weather
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industrial action
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delays within the postal network.
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If your order is time-sensitive, or you require an item urgently, please contact alison@mokshatrim.co.uk before placing your order so that we can discuss the most appropriate delivery option.
Special Delivery Guaranteed by 1pm may be available at an additional cost.
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4. Continuous Lengths and Quality Checks
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Where products are sold by the metre, we always endeavour to supply continuous lengths wherever possible.
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Many trims and ribbons are fully unrolled and wrapped onto kraft cards as part of our final quality-control process before despatch. Occasionally, defects or inconsistencies may only become apparent during this inspection.
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Some traditionally manufactured, handmade or imported trims may naturally vary in cutting accuracy, width or finish, which can affect the continuous lengths available.
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If quality issues affect the quantity or continuous lengths that can reasonably be supplied, we will contact you wherever possible before despatch.
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5. Stock Availability
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Much of our stock is limited, non-repeatable or vintage.
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Products may also be offered for sale through other platforms, including eBay.
Whilst we endeavour to maintain accurate stock levels, occasional discrepancies may occur, or quantities may need to be adjusted following quality checks or sales made elsewhere.
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If we are unable to fulfil your order, we will contact you promptly and offer a refund, an alternative product or another mutually acceptable solution.
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6. International Orders
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Mokshatrim ships to many countries worldwide but may restrict shipments where
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legal
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regulatory
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practical requirements
cannot reasonably be met.
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Countries we currently do not ship to (June 2026):
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The following list is provided for guidance only and reflects the destinations to which Mokshatrim is unable to ship at the time of writing.
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European Union, EEA countries and other destinations covered by GPSR
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Austria,
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Belgium
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Bulgaria
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Croatia
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Cyprus
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Czech Republic
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Denmark
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Estonia
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Finland
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France
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Germany
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Greece
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Hungary
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Ireland
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Italy
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Latvia
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Lithuania
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Luxembourg
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Malta
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Netherlands
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Poland
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Portugal
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Romania
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Slovakia
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Slovenia
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Spain
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Sweden
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Norway
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Iceland
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Liechtenstein
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Switzerland
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Northern Ireland
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Russia
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United States*
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(Shipping restrictions may change from time to time.)
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Customers are responsible for any customs duties, import VAT, tariffs, taxes, handling charges, brokerage fees or other charges imposed by their own country or by the carrier.
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These charges are not included in the purchase price or shipping costs unless expressly stated otherwise.
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We cannot accept responsibility for delays caused by customs authorities.
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* We do not currently offer website ordering to the United States.
Recent changes to US import tariffs mean that charges may need to be calculated differently depending on the individual products ordered, their materials, value and country of origin.
For a small independent business, calculating and administering these charges accurately on an order-by-order basis is not currently practical.
If you are based in the United States and wish to place an order, please contact us before purchasing. We may be able to consider some orders by prior arrangement, but this cannot be guaranteed.
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7. International Delivery Times
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International delivery times vary depending on the destination country and the service selected.
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Typical delivery estimates from despatch are:
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International Standard: approximately 1–3 weeks
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International Tracked and Tracked & Signed: approximately 1–2 weeks
Please note that these delivery times, as quoted by Royal Mail, are estimates rather than guarantees.​
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Delays may occur due to:
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customs processing
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local postal services
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severe weather
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public holidays
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industrial action
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other circumstances outside our control
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Customers are responsible for any customs duties, import VAT, tariffs, taxes, handling charges or brokerage fees imposed by their own country or carrier.
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8. My Item Hasn’t Arrived
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If your item has not arrived:
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UK orders: please contact us if your item has not arrived within seven working days of despatch.
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International orders: please allow up to five weeks from despatch before contacting us, as international deliveries may be delayed by customs or local postal services.
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Please include your order number and the delivery address supplied at checkout.
We may need to check:
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the delivery address
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postage service used
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Royal Mail tracking or delivery confirmation
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We may also ask you to check whether the parcel has been:
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left with a neighbour
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placed in a safe place
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been taken to a delivery office or is awaiting collection.
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Royal Mail delivery times are estimates unless a guaranteed service has been purchased, and delays can occasionally occur due to seasonal demand, severe weather, industrial action or issues within the postal network.
We will do our best to investigate the issue and resolve it as quickly as possible.
As much of our stock is limited or non-repeatable, replacement items may not always be available. In such cases, a refund, alternative item or another mutually acceptable solution will be offered where appropriate.
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9. Returns
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We want you to be happy with your purchase. If there is a problem that we can rectify, please contact us at alison@mokshatrim.co.uk.
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If you are purchasing as a UK consumer, you have the right to cancel your order within 14 days of receiving your goods.
Once you have notified us, you have a further 14 days to return items.
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Returned goods must be:
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Unused
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Unwashed
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Not cut, altered or incorporated into another item
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In their original condition
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Suitable for resale
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Unless the goods are faulty, incorrect or materially different from their description, customers are responsible for return postage costs.
Original delivery charges are non-refundable unless required by law or where the goods are faulty, incorrect or materially different from their description.
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As explained in our Terms and Conditions, differences in colour arising solely from screen settings, device calibration, lighting conditions or individual colour perception do not normally constitute faults or goods being materially different from their description.
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Customers are strongly advised to obtain proof of postage or use an appropriate tracked service when returning items.​
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Returns remain the responsibility of the customer until they have been safely received by Mokshatrim.
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Refunds will only be processed once returned goods have been received and inspected.
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Please follow our Returns Process when returning items.
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